Why We're a Different Kind of
Pet & House Sitter

Pet First Aid

Fully Insured

Confidential

Easy To Book

Short-Notice

Update Photos

Yes, we're a firm of dog walkers, cat sitters, puppy and elderly pet sitters, and house sitters. But that's just the short story. We took a good hard look at what pet owners like and don't like. Truthfully, that wasn't all that hard to do because we're lifelong pet owners and lovers too. But we wanted to know what our target pet owner parents wanted, sooooo...we asked them. And their stories and our own became the cornerstone of how we designed London Pet Butler.

1. Client Confidentiality and Rigorous Vetting

Everyone here is handpicked. We begin with an online pre-recruitment form. This accomplishes a couple of things like providing us with enough information to know if the applicant is someone we'd like to talk with further. But just as importantly, it shows us if the person is computer literate. Our online, interactive scheduling and diary system demands it. All staff write their diary reports and receive urgent rescheduling information from it by email and by text messaging.

Then we select applicants for rigorous face-to-face interview. We want to know all about them, their background, their work experience with animals, any specialised training they've had. At this point, many dog walking companies stop, satisfied with the results. But we go on: we ascertain their attitudes towards other people's pets, their level of self-discipline and refinement and trustworthiness; their aptitude and willingness to continue on through our training process. Those who successfully complete this phase are then invited to join a training session.

This is a 3-day event during which the candidates have in-class and outdoor hands-on training. We want to impress upon them that we're a different kind of pet and home care company. Not everyone will make the grade.

Next, Majordomo Sharon grades each candidate on a number of specifics and makes the decision of whom is to be offered employment. Once the candidate accepts, their references are contacted and their particulars are submitted for criminal, driving record, and previous employment background checks.

Finally, now that they understand the high-level of service we deliver, each one signs a Client Confidentiality Agreement covering our clients households, pets and our company.

2. Monitoring and Mandatory Ongoing Training

Our Valets are continually monitored and go through mandatory ongoing training. We keep up to speed with local regulations, trends and incidences so that our Valets are aware and can remain the best.

We often pop in to visit with our Valets whilst they're on assignment. We like to know that they're following our procedures, learn of any concerns they have, how the visit or walk is going and learn of anything more we can do to help them remain the best pet and home care Valets.

People love praise as much as our pets do. One of our employee incentive programs is called "Caught 'Ya!" When we come upon a Valet who goes above and beyond the call of duty, simply because that's the sort of good person they are, we love to reward them with gift cards!

3. Your Pet Will Know We Care

Our Valets live in your neighbourhood and walk your dog on-lead, except in "off lead" authorized areas.

Our Valets are trained to be especially gracious and considerate to people around them on their walks. Not everyone is a dog lover, and even those who are deserve a wide berth as they go on their way. Whilst house sitting, we respect your boundaries, your household schedule, your personal business, never touch anything we're not expected to, and keep and leave your house just as you left it.

4. Paying It Forward

We think it's a fitting tribute that pets can be such a benefit to their owners' quality of life. So we proudly donate a portion of every dollar we earn for our services is to Texas Hearing and Service Dogs.