F.A.Q

Pet First Aid

Fully Insured

Confidential

Easy To Book

Short-Notice

Update Photos

Q: How much pet care experience do you have?

A: As much as 35+ years experience in dog, pet and even horse handling. We insist that each candidate we consider for the post of Pet Valet has some years of such experience. We find that they make for a confident pet handler. Better for your pet; better for the Pet Valet.

Q: Why are you Pet Valets and Butlers?

A: Because we're not just dog walkers or cat sitters. Our concept and training truly sets out the pattern for professional, confident pet handling and confidential service to our clients. What's more, our clientele of private households are accustomed to household staff trained and experienced in discretion and picking up subtle cues in attending to the household needs. We're much the same. That's why we look for and hire refined, high-quality individuals to train as professional Pet Valets. We attend to your pets needs, like a butler attends to your private household.

Q: Am I signed up once I've completed the enquiry form?

A: No. The online enquiry form is the first step in registering your interest in London Pet Butler services. However you are not a client until we have met with both you and your pet at your home and mapped out your pet's specific needs, This complimentary and comprehensive pet care consultation will take place in your home at a time convenient for you. At this time, we'll also complete required paperwork and obtain keys, if applicable.

Q: How long will my in-home consultation take?

A: This can be completed in as little as 30 minutes. We coordinate our services around your schedule. Shortly after the complimentary and comprehensive pet care consultation, you'll be issued your login credentials to access our unique online, real-time interactive scheduling system, viewable at your leisure.

Q: Will you tour my home?

A: Only for those clients who's pet care or house sitting needs dictate it.

Q: Can I come to your office and sign up in person?

A: We operate by appointment only and will need to see you and your pet in their native environment; your home. Once you've completed the online enquiry form, you will be contacted shortly thereafter.

Q: What about security?

A: All London Pet Butler staff are vetted and undertake a background check. In addition, each staff member is covered under our comprehensive insurance policy and fidelity bond. What's more, each staff member has signed a Confidentiality Agreement and has been inducted and trained in absolute discretion regarding our clients' households.

Q: What roles does London Pet Butler staff handle?

A: The most requested are for cat sitting, elderly pet visits, dog walking services. There is also vacation or overnight sitting in your home and home checks for those with no pets.